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113bet FAQ — Find Answers to Your Questions Here

We've compiled the most common questions from our Brazilian users all in one place. Sign-up, Pix deposits, withdrawals, Sports Betting, slots, Live Casino — all answered clearly and straight to the point.

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Everything You Need to Know About 113bet

The 113bet is a Sports Betting and online casino platform built for the Brazilian market. From registration to Pix withdrawals, Brasileirão betting rules, and VIP Program details — questions come up, and that's exactly why this page exists.

The FAQs below are organized by category to make navigation easier. Use the search bar at the top to find a specific question, or scroll through and explore each section. If you still can't find what you need, the support team at 113bet available 24 hours a day, every day, via live chat — in Portuguese, with no generic automated responses.

One important note before you start: all answers here reflect the platform's current rules and conditions. Specific promotions, odds, and betting limits may vary — for real-time information, always check your account dashboard or contact support.

Browse by Category

Click a category to jump straight to the topic you need.

Registration & Account

How to create, verify and manage your 113bet account
Deposit

Pix, boleto, card, and other methods to fund your account
Withdrawal

Timeframes, limits, KYC verification, and how to withdraw via Pix
Sports Betting

How to bet, odds, live markets, and cash out
Casino & Slots

Slots, roulette, blackjack, crash games, and Live Casino
Bonuses & Promotions

Rollover rules, expiration, and how to use bonuses
VIP Program

Tiers, points, cashback, and exclusive member benefits
Security & Responsible Gambling

Data protection, limits, self-exclusion, and LGPD
Registration & Account

Registration & Account FAQs

Go to the 113bet registration and fill in your full name, CPF, date of birth, phone number, and email. Create a password with at least 8 characters combining letters and numbers, accept the Terms and Conditions, and confirm the email that will be sent automatically. The whole process takes under 2 minutes. Registration is free and there are no charges to create an account.

113bet is a platform exclusively for users aged 18 and over. Age verification is carried out using the CPF provided at registration and may be reinforced with documents at any time. Minors cannot create an account, make deposits, or access any product on the platform. Non-compliance results in immediate account closure and the return of any real balance to the legal guardian.

No. Each CPF can only be linked to one active account on 113bet. Creating multiple accounts — including using third-party details — violates the Terms and Conditions and may result in the permanent blocking of all accounts involved, with any bonus balances cancelled. If you think you may have created an account previously, try logging in with the registered email or CPF before creating a new one.

Identity verification is required to process your first withdrawal. Go to Dashboard → My Account → Verification and submit: (1) a photo ID front and back — RG, CNH, or passport; (2) a selfie holding the document next to your face, with no filters; (3) a recent proof of address in your name, issued within the last 3 months. Review takes up to 24 hours after full submission. We recommend completing KYC right after sign-up to avoid delays on your first withdrawal.

To update your email or phone number, contact 113bet support via live chat. The change requires identity verification to confirm that the request is being made by the actual account holder. Once your identity is confirmed, the team updates your details within 24 hours and sends a confirmation to both the old and new contact.

You can request account closure at any time via support chat or by emailing suporte@113bet.click. Any available real-money balance will be returned via Pix after identity verification, within up to 5 business days. Unmet bonus balance will be cancelled with no replacement. If your reason for closing is difficulty controlling your gambling, consider using the self-exclusion tools available on the Responsible Gambling.
Deposit

Deposit FAQs

The minimum deposit at 113bet is R$ 20.00 via Pix. For boleto bancário, the minimum amount may vary — check your account dashboard at the time of deposit. All amounts are in BRL (R$). The platform does not operate in dollars, euros, or any other foreign currency. There is no standard maximum deposit limit, but limits may apply depending on your account verification level.

113bet accepts the main payment methods used by Brazilians: Pix (recommended), boleto bancário, credit card, debit card, PicPay, and Mercado Pago. Transfers via Nubank, Itaú, Bradesco, Banco do Brasil, and other banks with a Pix key also work normally. The platform does not accept foreign payment methods.

Pix deposits are processed in seconds — in most cases, the balance appears in your 113bet account within 30 seconds of payment confirmation from your bank. In rare cases of Brazilian banking system instability, it may take up to 5 minutes. If your balance hasn't been credited after 10 minutes, contact support via live chat and provide your Pix transaction receipt.

No. 113bet does not charge any fees on deposits. The amount you deposit is the amount credited to your account, with no deductions. Your bank may charge its own transfer fees — check with your financial institution. If you ever receive a request for a "deposit release fee" through any channel outside the platform, it is a scam. Never pay external fees to release funds at 113bet.

No. Due to regulatory requirements and fraud prevention, all deposits must be made using methods linked to the same CPF registered on the 113bet account. Deposits made via Pix, card, or boleto under a third party's name may be held for investigation and will not be credited automatically. This applies even to deposits made by family members.

Boleto bancário deposits can take up to 3 business days to clear through the Brazilian banking system. If that window has passed and the balance hasn't appeared in your account, contact 113bet support via live chat and provide your payment receipt with the date, amount, and boleto barcode. The team will verify the transaction and manually credit the funds once payment is confirmed with the bank.
Withdrawal

Withdrawal FAQs

The average Pix withdrawal time at 113bet is up to 15 minutes for regular users with approved KYC. For VIP Program members at higher tiers, it can be even faster — around 5 minutes. Withdrawals requested during peak hours or flagged for additional security review may take up to 24 hours. No fees are charged on Pix withdrawals.

The minimum withdrawal amount on 113bet is R$ 20.00. The maximum limit per request varies according to your account verification level and VIP tier — users without full KYC have lower limits. To check the exact limit for your account, go to Panel → My Account → Withdraw. VIP members at the Gold, Platinum and Diamond tiers enjoy progressively higher withdrawal limits as part of the program.

Some withdrawals go through an additional security review before approval. This may happen if: (1) KYC has not been completed; (2) it is your first withdrawal after a recent sign-up; (3) the requested amount is significantly higher than your account's usual pattern; (4) unusual activity has been detected by the system. If a withdrawal has been pending for more than 24 hours with no communication, contact support via live chat with your request number.

No. Due to regulatory requirements, Pix withdrawals on 113bet are made exclusively to Pix keys linked to the same CPF registered on the account. This protects you against fraud and ensures the funds reach the right person. If you need to update your Pix key, simply register a new key in your bank linked to your CPF and provide it at the time of withdrawal.

Not directly. Bonus funds must meet the rollover requirements before they can be withdrawn. The rollover is the number of times the bonus amount must be wagered on eligible events to be converted into real balance. For example: a BRL 50.00 bonus with a 10x rollover requires BRL 500.00 in valid bets before the balance is released for withdrawal. Check the specific requirements for each promotion in your account's bonus dashboard.

If the withdrawal still shows a "Pending" status in your panel, you can cancel it directly at Panel → My Account → Withdrawals → Cancel. The amount is returned to your account balance immediately. If the withdrawal is already "In Processing" or "Approved", cancellation is no longer possible — the Pix will be sent automatically to your registered key once processing is complete.
Sports Betting

Sports Betting FAQs

113bet covers football (Brasileirão Série A, Série B, Copa do Brasil, Copa Libertadores, Copa Sul-Americana, UEFA Champions League, and much more), volleyball, basketball (NBB and NBA), MMA/UFC, tennis, e-sports, Formula 1, and other sports. Brazilian football is the platform's main focus, with full coverage of every round of the national championship and the most important international tournaments.

Cash out (early settlement) lets you close a bet before the final result of the event, receiving an amount calculated based on the current market odds at the time of the request. If your bet is winning, cash out locks in part of your winnings. If it's losing, you can recover part of your stake. The feature is available on selected Brasileirão, Copa do Brasil, and Libertadores matches. The offered amount appears automatically in your open bets panel.

If a match is cancelled or postponed, 113bet's policy is as follows: single bets are fully refunded to the account balance. For multi/combo bets, the cancelled event's selection is voided — the bet remains valid with the remaining selections, and the potential payout is recalculated without the cancelled event. Matches postponed by less than 48 hours generally keep bets valid until the match is played.

The minimum bet at 113bet is R$ 1.00. The maximum varies depending on the event, market, and your account verification level. VIP Program members get access to progressively higher betting limits as they move up in tier. For high-profile events — such as Copa do Brasil and Libertadores finals — maximum limits are higher than for regular events.

Live (in-play) betting at 113bet lets you place bets on events that have already started, with odds updated in real time as the action unfolds. For Brasileirão, Copa do Brasil, and Libertadores matches, you can bet on markets such as next goal, current result, total corners, and more. Live bets are processed instantly upon confirmation. During high-volatility moments — a goal, card, or penalty — the market may be briefly suspended while odds are updated.

In most cases, no. Once confirmed, a bet is final and cannot be unilaterally cancelled. Exceptions occur when there is a clear odds error on the platform's part — in those cases, 113bet may cancel the bet and return the staked amount to your balance. If you accidentally bet on the wrong event, contact support as quickly as possible — the team reviews each case individually, but cancellation is not guaranteed.
Casino & Slots

Casino & Slots FAQs

113bet offers over 1,000 slots from providers like Pragmatic Play, PG Soft, and NetEnt, plus a Live Casino featuring European and American roulette, blackjack, baccarat, live poker, and game shows broadcast by real dealers 24 hours a day. Also available are crash games like Aviator, progressive jackpots in BRL, and classic table games. The full catalog is accessible directly from your dashboard after logging in.

All slots available at 113bet use random number generators (RNG) certified by independent audits. RTP (Return to Player) varies by game — most premium slots from Pragmatic Play and PG Soft have an RTP between 96% and 97%. This means that, on average and over the long term, the game returns that percentage of total wagers. Each spin is independent and unpredictable — RTP is a statistical average, not a per-session guarantee.

113bet's Live Casino streams real-time games from professional studios with live dealers visible on video. You join the table just like in a physical casino, but from your phone or computer — no need to leave home. Bets are placed through a digital interface, and outcomes are determined by the dealers (for roulette, blackjack and baccarat) or by verified physical equipment (shuffled cards, mechanical roulette wheel). The Live Casino operates 24 hours a day, including late nights and weekends.

Crash games are multiplier games where a plane (in the case of Aviator) or another visual element climbs progressively, multiplying your stake as it goes. You need to cash out before the game "crashes" — when the multiplier drops to zero. If you cash out in time, you receive your stake multiplied by the coefficient at the moment of withdrawal. If you don't cash out before the crash, your stake is lost. The outcome is determined by a certified RNG, ensuring no player or third party can predict when the crash will occur.

Some slots at 113bet offer a demo mode with virtual credits, letting you try a game before betting real money. Demo mode is available to registered users who are logged in. Winnings in demo mode are virtual and cannot be withdrawn — they exist solely to let you learn the game mechanics. Not all games have demo mode available; look for the demo icon next to the game title.
Bonuses & Promotions

Bonus & Promotion Questions

Rollover (or wagering requirement) is the number of times you must bet the value of a bonus on eligible events before you can withdraw the resulting balance. For example: a BRL 100.00 bonus with a 10x rollover requires BRL 1,000.00 in valid wagers. Bets must be placed on events meeting the minimum odds set in the promotion. Cancelled bets, early cash outs, or bets placed on both sides of an outcome (hedging) generally do not count toward the rollover. Always read the terms of each promotion in the bonus panel.

The expiration period varies by promotion. Most 113bet bonuses are valid for 7 to 30 days from the credit date. Bonuses that are unused or whose rollover is not completed within the deadline are automatically cancelled without compensation. To check the expiration date and rollover progress on your active bonuses, go to Dashboard → Bonuses. You will receive an email notification when a bonus is about to expire.

Yes. You can disable automatic bonus acceptance in your account settings under Dashboard → Settings → Bonus Preferences. With this option enabled, deposits will not automatically trigger bonuses. If a bonus has already been credited and you don't want to use it, contact support to request its removal before placing any bets — once you place the first bet using bonus funds, removal is no longer possible.

Yes. If you request a withdrawal while there is an active bonus balance in your account with an unfulfilled rollover, the bonus balance and any winnings generated from it will be forfeited. Only your original real-money balance will be available for withdrawal. The system clearly displays a notice on the withdrawal screen whenever an active bonus will be cancelled by the request. We recommend completing the rollover before withdrawing so you don't lose the benefit.
VIP Program

VIP Program FAQs

The 113bet VIP Program is points-based. Every bet placed on the platform — Sports Betting, Live Casino, slots, or crash games — earns points proportional to the amount wagered. As you accumulate points, you move up through the program tiers (Bronze, Silver, Gold, Platinum, Diamond, and beyond). Each tier unlocks progressive benefits: higher cashback, faster withdrawals, higher betting limits, exclusive bonuses, and priority support.

VIP points do not expire automatically while the account is active. Accounts with no activity — no deposits, bets, or logins — for an extended period may have points reduced in accordance with the inactivity rules outlined in the VIP Program Terms and Conditions. To check your points status and the inactivity rule applicable to your current tier, go to Dashboard → VIP Program → My Points.

VIP cashback is calculated on net losses for the period — typically weekly or monthly, depending on your tier. The percentage increases as you move up through the program. Cashback is automatically credited to your account as bonus funds with a reduced rollover compared to standard promotions. To check the exact cashback percentage for your current tier and the credit date, go to Dashboard → VIP Program → Cashback.

Yes. VIP tiers are recalculated periodically based on recent account activity. Extended periods of inactivity or a significant drop in betting volume may result in a tier downgrade at the next evaluation cycle. Details on the evaluation period and tier maintenance criteria are described on the VIP Program. Users who reach the highest levels benefit from more flexible maintenance policies.
Security & Responsible Gambling

Security & Responsible Gambling Questions

113bet uses 256-bit SSL encryption on all platform connections — the same standard used by Brazil's major banks. Personal data is handled in compliance with the LGPD (General Data Protection Law, Lei nº 13.709/2018) and is never shared or sold to third parties for commercial purposes. To exercise your data subject rights — such as access, correction, or deletion — contact us at suporte@113bet.click with the subject line "LGPD".

Go to Dashboard → Responsible Gaming and choose the type of limit you want: deposit (daily, weekly, or monthly), loss, or session time. Enter the amount or maximum time and confirm. The limit takes effect immediately after it's set. To increase an existing limit, 113bet applies a 7-day waiting period — for reductions, the change is immediate. All tools are free and can be configured without contacting support.

Self-exclusion completely blocks access to your account for the chosen period: temporary (1, 3 or 6 months) or permanent. During the exclusion period, you cannot log in, make deposits or create a new account using the same CPF. Marketing communications are cancelled automatically. Your real-money balance is preserved and made available at the end of the period (temporary) or returned via Pix after verification (permanent). Self-exclusion takes effect immediately and cannot be reversed before the period ends. For more details, visit the Responsible Gambling.

No. 113bet will never ask for your password by email, SMS, WhatsApp, or any other channel. Any message asking for your password, banking details, or prompting you to click suspicious links is a phishing attempt. If you receive such a message, do not click any links, do not reply, and contact 113bet support immediately via live chat to report it. Always access 113bet by typing 113bet.click directly into your browser.

In Brazil, the main support channels are: CVV (Centro de Valorização da Vida) — call 188, available 24 hours, free and confidential; CAPS (Centro de Atenção Psicossocial) — a free public SUS service available in every state, offering psychological support for behavioral dependencies. The 113bet support team can also guide you through the first steps, available 24/7 via live chat or at suporte@113bet.click.

Didn't find the answer you were looking for? The support team at 113bet is available 24 hours a day, every day of the week, via live chat on the platform or by email suporte@113bet.click. Support is provided exclusively in Brazilian Portuguese, with no generic automated responses.

Why Trust 113bet?

Six concrete reasons why Brazilian bettors choose 113bet.

Instant Pix in Both Directions

Pix deposits land in seconds. Withdrawals take up to 15 minutes for verified accounts. No fees, no red tape, no middlemen. The same Pix you use on Nubank, Itaú or Bradesco works on 113bet.

Bank-Level Security for Your Data

256-bit SSL, LGPD compliance, and zero sharing of personal data with third parties. 113bet will never ask for your password via email or WhatsApp — any such request is an external scam.

Focused on Brazilian Football

Brasileirão Série A, Copa do Brasil, Libertadores, and Copa Sul-Americana — full coverage with competitive odds, live markets, and cash out available on the season's biggest matches.

Human Support in Portuguese

Human-staffed live chat available 24 hours a day, in Brazilian Portuguese. No bots, no generic scripts. Issues with deposits, withdrawals, or bets are resolved within the same chat session.

Works Perfectly on Mobile

113bet is fully responsive and works in the browser on any Android or iOS device — no app download needed. Bet on Flamengo, play slots or make a Pix deposit straight from your phone, wherever you are.

Responsible Gaming That Actually Works

User-configurable deposit, session and loss limits. Self-exclusion with immediate effect. Usage pattern monitoring. 113bet takes responsible gambling seriously — not just on this page.

Didn't Find Your Answer? Get in Touch

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Live human support in Portuguese, every day. Click the chat icon in the corner of the screen to get started. Average response time: under 2 minutes.

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Frequently Asked Questions
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